Frequently Asked Questions
Find answers to common questions about our products and services.
Dealers
How can I become an AERSTER dealer?+
Visit our Dealer Program page to apply. We offer Silver, Gold, and Platinum dealer tiers with exclusive pricing and support.
Orders
What is the minimum order quantity (MOQ)?+
MOQ varies by product. Most products have an MOQ of 1 unit for retail and 5+ units for bulk pricing. Check individual product pages for details.
Do you provide GST invoices?+
Yes, we provide GST-compliant invoices with every order. Our GSTIN is 29ABECA4246Q1Z3.
Do you offer bulk discounts?+
Yes! Orders of 10+ units get 5% off, 25+ units get 10% off, and 50+ units get 15% off. Contact us for custom bulk pricing.
Payment
What are the payment options?+
We accept UPI, NEFT/RTGS, credit/debit cards, and net banking. For bulk orders, we offer 50% advance and 50% before dispatch terms.
Products
What is the warranty period?+
All AERSTER products come with a standard 2-year manufacturer warranty. Extended 5-year warranty is available on select products.
Returns
Can I return or exchange a product?+
Yes, we offer a 7-day return/exchange policy for unused products in original packaging. Custom-made products are non-returnable.
Services
Do you offer installation services?+
Yes, we provide professional installation services in 50+ cities across India. Installation charges vary by product and location.
Shipping & Delivery
How long does delivery take?+
Standard delivery takes 7–15 business days depending on your location. Express delivery (3–5 days) is available for select pin codes at additional cost.
Do you ship Pan India?+
Yes, we deliver to 500+ cities across India. Check serviceability by entering your pincode on the product page.